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Live-Online Training: N145,125
Classroom Training: N 220,375
3 - 4 participants: 5% discount
5 or more participants: 10% discount 

(Available also for Customised Training by Duration, Venue & Fee

Programme Description

Candidates for this Training are employees in Support Functions. They are in all departments, i.e., Human resources, Administration, Business Development, Finance, Project, Marketing, IT, Legal, Technical, Corporate Office.

It is a three-day training whose contents have been developed to upgrade the contributions of the support function employees in the operations of the organization.

The focus is to propel them towards delivering world class support services in their respective functions.

Course Contents


Justifying Yourself as an Employee of the organization

  • What have I been hired to do?
  • What results are expected of me?
  • What can I do to make a real difference in the organization’s fortunes?
  • What are my bosses’ Critical Result Areas?
  • What Critical Result Areas should be for me?
  • What do I value most in my life?
  • What do I want to achieve – my goals: Long term? Short-term?
  • What do I value most in my life?
  • What do I want to achieve – my goals? Long term? Short-term?  Professionally? Personally?

Making Your Time Productive

  • How to be productive
  • How to minimize mistakes and missed opportunities at work
  • How to experience fewer bottlenecks
  • How to identify and handle personally induced and externally imposed time wasters
  • How to manage self through setting priorities and coping with the priorities even under pressure.
  • How to focus on result – Setting and Sticking to priority

Becoming an Engaged Employee

  • What do I get from the company?                                      
  • What I am able to give to the company?                   
  • My sense of belonging?                                 
  • How can I grow?
  • How do I develop the ability to adapt to change quickly?
  • How to understand and take charge of my own development?
  • How to show love of the company values
  • How to live the company values
  • How to promote the company values.


Writing Excellently in English

  • Become highly skilled in the use of English Language
  • Organise thoughts clearly before writing
  • Write memos, reports, proposals excellently
  • Pay attention to spellings and punctuations.

Working as a Team and Communicating Effectively

  •   Team Spirit – Effective team conditions
  •   How to communicate effectively as appropriate for team playing and team leadership
  •  How to deal with difficult situation at work and manage conflict
  •   Attentiveness to how the team judges you
  •   Blending in
  •   Carving out a niche for yourself.


Attention to Rules of Work

  • Walking your Talk
  • Enjoying your work
  • Developing the right attitude
  • Being clear about standards and quality
  • Reviewing self performance against set goals
  • Being attentive to forms of waste that can create losses.
  • Never stand still
  • Be 100% committed

Way Forward

  • Habits to change in the way we Work
  • Habits to change in the way we Think
  • Habits to change in the way we Talk
  • Habits to change in the way we give service.
  • Where are we strong? Where do we need to do better?
  • What opportunities and options are available for us to do better?
  • Making adjustments to accommodate changing situations
  • Agreements on ways forward and specific actions.

Date & Time
March 4, 2024
Start - 8:30 AM
March 6, 2024
End - 3:00 PM Africa/Lagos

Tom Associates Training

5/7, Alade Lawal Street, Opposite Anthony Police Station, Off Ikorodu Road, Anthony Village,
+234 817 859 1654
+234 809 276 3968 | +234 810 365 2225 |
Get the direction

Tom Associates Training

+234 817 859 1654
+234 809 276 3968 | +234 810 365 2225 |