OFFICE MANAGEMENT TRAINING FOR OFFICERS AND MANAGERS

Live-Online Training: N188,125
Classroom Training: N 279,500
3 - 4 participants: 5% discount
5 or more participants: 10% discount

(Available also for Customised Training by Duration, Venue & Fee)

Objectives

By the time the training ends, Officers and Managers who participate in it will:

1. Have learned how to work well in ways that maintain and improve efficiency and productivity
2. Be able to successfully address the intricacies of the workplace
3. Make Officers and Managers understand the management styles that can affect workplace success
4. Support them to develop the right competencies in the work environment
5. Encourage them to maintain necessary discipline at work
6. Make them know how their career can grow.

Major Competencies to Deliver

• Self-motivation
• Effective communication
• Collaboration
• Team management
• Problem-solving.

These competencies will make them:

• develop critical behaviors demanded of any responsible employee
• practice how to link their daily activities with the set direction of the organization
• learn how to behavior, stimulate and develop high professional qualities
• manage the tricky liaison between their department and other departments.

Course Contents

DAY ONE

Defining Respective Roles

• How to define respective roles
• Understanding the organization
• Know your stakeholders
• Customer service
• Writing reports
• Budget management
• Human resources practices
• Records Management
• Health and Safety

Workplace Mastery

• Self Mastery
• Interpersonal Mastery
• Business Mastery.

DAY TWO

Office Management Culture

• How to establish trust
• How each cadre becomes more effective
• Expertise
• Trusting your colleagues
• Acting on change.

Essential Administrative Capabilities

• Setting priority and managing work pressure
• Becoming an Organised Person
• Procrastination – the thief of time
• Workspace arrangements and organization
• Managing meetings
• Assertiveness Skills:

-  Dealing with Time Wasters

-  Setting and Sticking to Priority.

• Problem-solving techniques
• Managing meetings effectively
• Managing projects to meet deadlines.

Employee Engagement

• What I get from the organization
• What I am able to give to the organization
• My sense of belonging
• Concern about my growth and development
• Building stable careers.

DAY THREE

Winning Aspirations

• What capabilities must we have in place to win?
• How each cadre becomes more effective
• Supportive leadership and communication skills
• Managing relationships and partnerships
• Benchmarking other organizations
• Target Setting and Performance Management Tools.

 Management Systems Required to Succeed

• Developing tactics and strategies for the future
• The ability to pay attention to detail
• Smooth functioning of an office’s day-to-day
• Effective interpersonal communications
• Finding areas for potential improvement
• Finding ways to cut costs and improve productivity
• Keeping morale high in the Service
• Organizational ability.

DAY FOUR

The Focus on Performance

• Agree priority and measurable performance criteria
• Raise the performance bar
• Creating a sense of urgency and excitement
• Maintaining focus on the goal
• Sustaining momentum

Relevant Acumen

• Link daily activities with set business direction
• Recognise, stimulate and develop high performance
• Motivate others, get them to participate in team decisions
• Focus efforts on overall group objectives
• Build and maintain a positive, results-oriented work climate
• Remove interpersonal barriers to understanding, cooperation and motivation.

DAY FIVE

Managing and Resolving Group Conflicts

• Common causes of conflicts
• Types of conflicts
• Signs of conflicts
• Interrelationship of assertive and cooperative behaviors
• Compromise in the team
• Collaboration in the team.

Management of Crisis Situations

• Disasters and catastrophes response
• Priority and sure-footed decisions and actions.