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From ₦ 135,000.00 to ₦ 165,000.00
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Live-Online Training:
₦ 135,000.00 135000.0 NGN
Classroom Training:
₦ 165,000.00 165000.0 NGN
Live-Online Training: N135,000
Classroom Training: N 165,000
3 - 4 participants: 5% discount
5 or more participants: 10% discount

This programme can run as an online or classroom training

(Available also for Customised Training by Duration, Venue & Fee)


Programme Description

Information Technology Infrastructure Library (ITIL) is one of the most popular and widely used IT service management frameworks, which provides a systematic approach to businesses for building stable IT environments, managing risks, establishing cost-efficient practices and strengthening customer relationships.

Globally, many organizations of various sizes are achieving so much success and results by embracing ITIL. Most importantly, ITIL is a set of ITSM practices leveraged by some of the most high-profile organizations in the world, including IBM, HSBC, and even NASA. Now, ITIL 4 is the latest standard in the IT service management atmosphere and can be adapted to work in conjunction with other practices, including COBIT, Six Sigma and TOGAF.

ITIL 4 enables business professionals to look at IT services management through an end-to-end operating model for the creation, delivery, and continuous improvement of tech-enabled products and services. It will pave the way for an individual yearning to become an ITIL Practitioner, an expert in continually shaping IT service development processes.

As a part of this ITIL 4 Foundation certification training you will explore end-to-end IT service model for creation, delivery, and continual improvement of services offered that aligns as per the enterprise strategy.

ITIL 4 Foundation course incorporates key concepts from Agile, Lean, and DevOps, and why these concepts are essential to deliver efficient business value. ITIL 4 will help you to compete in a developing market and guarantee that you stay consistent.


Learning Outcomes:

By the end of the program, participants will be able to:

  • Explain the concepts of service management framework and how it affects business success.
  • Outline and explain the ITIL 4 Framework and its evolution to adopting technology and modern way of work.
  • Identify business critical ITIL Practices to adopt for business.
  • Develop ITIL reference guide that professionals can use in their work, further study and professional development.


Course Contents


  • The Purpose of ITIL 4 Foundation
  • Key Concepts of Service Management
  • How organizations create value through managing outcomes, costs and risk
  • The importance of service relationships
  • Key Concepts of ITIL

- The four dimensions of ITSM

- The Service Value System

- Inputs and Outputs of the Service Value Chain



  • The ITIL Guiding Principles
  • Significance and Applications of the Guiding Principles
  • The ITIL Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • Definition and Significance of Key Terms Related to the ITIL Practices
  • Availability, IT Asset, Event, Configuration Item, Change, Incident, Problem and Known Error



  • Purposes of ITIL Practices
  • Continual Improvement
  • Change Control
  • Incident Management
  •  Problem Management
  • Service Desk
  • Service Level Management
  • Service Request Management

Date & Time
June 14, 2023
Start - 10:55 AM
June 16, 2023
End - 3:55 PM Africa/Lagos

Tom Associates Training

5/7, Alade Lawal Street, Opposite Anthony Police Station, Off Ikorodu Road, Anthony Village,
+234 817 859 1654
+234 803 407 8783 | +234 809 276 3968
info@tomassociatesng.com | tomassociatestraining@yahoo.com
Get the direction

Tom Associates Training

+234 817 859 1654
+234 803 407 8783 | +234 809 276 3968
info@tomassociatesng.com | tomassociatestraining@yahoo.com