INTERMEDIATE SKILLS FOR EFFECTIVE OFFICE ADMINISTRATION

Tickets
From ₦ 188,125.00 to ₦ 279,500.00
× Tickets
Live-Online Training:
₦ 188,125.00 188125.0 NGN
Classroom Training:
₦ 279,500.00 279500.0 NGN

Live-Online Training: N188,125 
Classroom Training: N279,500. 
3 - 4 participants: 5% discount
5 or more participants: 10% discount

(Available also for Customised Training by Duration, Venue & Fee)

Programme Description

An effective administrator is an asset to any organization as the link between various departments who ensures the smooth flow of information from one part to the other. Thus without effective administration, an organization would not run professionally and smoothly.

Course Contents

DAY ONE
Make-ups of an Effective Administrator

  • Service Orientation
  • Time Management skills
  • Assertiveness skills 
  • Dependability and Reliability
  • Confidentiality discipline
  • Attention to detail
  • Delegation
  • Up-to-date information

Administration Processes

  • Organizational acumen
  • Pattern of interactions among people
  • Planning and Coordination
  • Communication
  • Budgeting
  • Procurement
  • Documented operating procedures

DAY TWO
Office Organization

  • Make the workspace simple to use
  • Keep details of contacts so they are easy to retrieve 
  • Tidy the office system regularly 
  • Set calendar reminders 
  • Share best practice 
  • Flag messages needing attention 
  • Keep archives 
  • Keep on top of supplies. 

Management of Resources

  • Technology and equipment 
  • Access to cash
  • Relationship with suppliers
  • Relationship with customers

DAY THREE
Managing Time

  • Be clear about the priorities of your job 
  • Plan ahead 
  • Try to get a bit more control of your time 
  • Manage interruptions 
  • Sometimes saying “no” 
  • Negotiate your work load

Prioritising

  •  Urgent – do it now ! 
  • Not urgent – plan when 
  • Not important to you – defer / delegate 
  • Not urgent nor important – dump

Managing People  

  • Build good relationships 
  • Expect cooperation 
  • Give clear explanations 
  • Emotional Intelligence 
  • Acknowledge feelings 
  • Be firm and fair 

Skillful Communication with Others 

  • Learning to listen
  • Choosing the right words
  • Using the Appropriate Tone of Voice
  • Using Appropriate Body Language
  • Adjusting to Different Personality Types
  • Conducting Effective Meetings. 

DAY FOUR
Maintenance for Facility Integrity

  • Understanding your Facilities and Assets 
  • Proactive and Predictive Maintenanc
  • Preventive Maintenance 
  • Reactive Maintenance
  • Predictive Maintenance
  • Corrective Maintenance
  • Deferred Maintenance 
  • Troubleshooting & Emergency Recovery
  • Energy Management 

Safety & Security

  • HSE Management System 
  • Fire awareness and loss control
  • Hazards and effect management
  • First aid treatment and administration

DAY FIVE
Some Barriers 

  • Lack of skills or confidence
  • Unclear job role
  • Too many/irrelevant meetings 
  • Interruptions 
  • Searching for misplaced things 
  • Waiting for other people 
  • Being given work at last minute 

Traits for Success: 

  • Good judgment 
  • Ability to make decisions
  • Ability to win respect of others:
    • Recognize the perceptions of superiors
    • Recognize the perceptions of peers
    • Recognize the perceptions of subordinates.


Date & Time
Monday
December 9, 2024
Start - 8:30 AM
Friday
December 13, 2024
End - 3:00 PM Africa/Lagos
Location

Tom Associates Training

5/7, Alade Lawal Street, Opposite Anthony Police Station, Off Ikorodu Road, Anthony Village,
NG-LA
Nigeria
+234 817 859 1654
+234 809 276 3968 | +234 810 365 2225
tomassociatestraining@yahoo.com | info@tomassociatesng.com
Get the direction
Organizer

Tom Associates Training

+234 817 859 1654
+234 809 276 3968 | +234 810 365 2225
tomassociatestraining@yahoo.com | info@tomassociatesng.com