HELP DESK AND SUPPORT CAPABILITY TRAINING

Registrations are closed

Live-Online Training: N 145,125.00
Classroom Training: N 220,375.00
3 - 4 participants: 5% discount
5 or more participants: 10% discount

(Available also for Customised Training by Duration, Venue & Fee)

Course Contents

DAY ONE

Technical Capabilities

  • Strong product knowledge
  • Basic software skills
  • An understanding how Cloud and Servers work
  • Trouble-shooting skills
  • Process-oriented analytical skills
  • Diagnose and isolate problems
  • Determine preliminary solutions
  • Implement solution
  • Properly escalate unresolved incidents to higher officers
  • Track, route and redirect problems correctly
  • Recommend procedure modifications or improvements.

DAY TWO

Personal Organization

  • Master relaxed work environment
  • Develop collaborative team spirit
  • Positive and optimistic approach to problem solving
  • Promptness with enquiries and requests
  • Excellent communication skills
  • Care for and focus on quality outcomes
  • Provide feedback and see problems through to resolution
  • Ascertain proper recording, documentation and closure on assignments.

DAY THREE

Customer Relations Capabilities

  • Respond to messages for customers seeking help
  • Follow up with customers to ensure issue has been resolved
  • Gain feedback from customers
  • Find natural joy in helping customers
  • Work as an equal partner with customers
  • Utilise excellent customer service skills and exceed customers’ expectations.


Date & Time
Monday
January 8, 2024
Start - 8:30 AM
Wednesday
January 10, 2024
End - 3:00 PM Africa/Lagos
Location

Tom Associates Training

5/7, Alade Lawal Street, Opposite Anthony Police Station, Off Ikorodu Road, Anthony Village,
NG-LA
Nigeria
+234 817 859 1654
+234 809 276 3968 | +234 810 365 2225
tomassociatestraining@yahoo.com | info@tomassociatesng.com
Get the direction
Organizer

Tom Associates Training

+234 817 859 1654
+234 809 276 3968 | +234 810 365 2225
tomassociatestraining@yahoo.com | info@tomassociatesng.com