FRONTLINE LEADERSHIP - (EMERGING LEADERSHIP COURSE)
Live-Online Training: N 210, 000.00
Classroom Training: N 280,000.00
3 - 4 participants: 5% discount
5 or more participants: 10% discount
(Available also for Customised Training by Duration, Venue & Fee)
Programme Description
The programme presents the basic principles that are the foundation of all leadership activities and central to senior-level effectiveness:
- Building and maintaining a positive, results-oriented work climate
- Staying balanced in all approaches to people and problems
- Removing interpersonal barriers to understanding and cooperation
- Keeping things moving towards better performance
- Leading by providing positive examples.
Course Contents
DAY ONE
- The Manager/The Leader – Knowing the Difference
- Role of frontline leader
- Basic leadership styles
- Influencing skills
- An understanding of Leadership Powers
- Leadership Behavioural Guidelines.
DAY TWO
- Coaching/guiding/developing staff
- Learn how to coach for performance
- Review different coaching models
- Learn how to handle negative responses
- Learn basics on developing employees
- Effective Delegation
- Parity between Authority and Responsibility
- Work within the Organisational Structure
- Adequate support
- Accountability on results
- Delegation consistency
- Avoiding reverse delegation
- Clarifying rewards
- Effective Communication
- Developing Subordinates through Feedback
- Team building/team leader skills.
DAY THREE
- Motivating others
- Understanding motivation
- How can a leader motivate others?
- Ways employees react to frustration
- Improving meeting outcomes
- Effective use of time
- Coping with pressures
- Thinking commercially.