FRONT DESK AND CUSTOMER RELATIONS SKILLS

Tickets
From ₦ 145,125.00 to ₦ 220,375.00
× Tickets
Live-Online Training:
₦ 145,125.00 145125.0 NGN
Classroom Training:
₦ 220,375.00 220375.0 NGN

Live-Online Training: N145,125
Classroom Training: N 220,375
3 - 4 participants: 5% discount
5 or more participants: 10% discount

(Available also for Customised Training by Duration, Venue & Fee)

 Programme Description 

This course exposes the participants to: 

  • How to develop a personal attitude for excellent service. 
  • Making the front desk/reception areas a desirable marketing office. 
  • Contributing to the building of customer service into a culture. 
  • Acquiring the skills for great human relations management. 
  • Appreciating the key role of Attitudes. 
  • Handling telephone communication effectively. 
  • Handling customer complaints professionally. 

Course Contents 

DAY ONE 

  • Developing and Reflecting a Love of the Role 
  • Reception Procedures and Processes 
    • Procedures for an expected visitor 
    • Callers without appointments 
    • Time of day preference 
    • Appointment time confirmation 
    • Check-out process at the Front Desk 
    • Rules of customer relations. 
    • Manners, Culture and Personal Attitudes. 
    • Body Language: A vital skill for Front Officers. 
    • Etiquette 
    • Proper conduct in the work and social environment. 
    • Understanding basic courtesies. 

DAY TWO 

  • Building Self Confidence 
    • Assertiveness skills 
  • Basic Courtesies and Proper Social Conducts 
  • Conversations: the Tactful Tips 
  • Telephone Handling and Telephone Manners 
  • Listening and Questioning Skills 
  • Memory Retention and Attentiveness 
  • The Psychology of Queuing 
  • Make Waiting Enjoyable! 
    • Making Waiting Easier 
  • Handling Difficult Visitors Successfully. 

DAY THREE 

  • Corporate Dressing and Grooming 
    • General Business Outlook 
    • Dress Code 
    • Accessories 
  • Keeping Notes on People –  “Contact Management” 
  • Career Enhancement for Front Desk Personnel 
    • Categories of career people 
    • Basic requisites for career growth. 
Date & Time
Wednesday
November 27, 2024
Start - 8:30 AM
Friday
November 29, 2024
End - 3:00 PM Africa/Lagos
Location

Tom Associates Training

5/7, Alade Lawal Street, Opposite Anthony Police Station, Off Ikorodu Road, Anthony Village,
NG-LA
Nigeria
+234 817 859 1654
+234 809 276 3968 | +234 810 365 2225
tomassociatestraining@yahoo.com | info@tomassociatesng.com
Get the direction
Organizer

Tom Associates Training

+234 817 859 1654
+234 809 276 3968 | +234 810 365 2225
tomassociatestraining@yahoo.com | info@tomassociatesng.com