ENTERPRISE QUALITY ASSURANCE AND MANAGEMENT
Live-Online Training: N220,000
Classroom Training: N300,000
3 - 4 participants: 5% discount
5 or more participants: 10% discount
(Available also for Customised Training by Duration, Venue, Fee & Date)
Learning Outcomes
Gains to the Enterprise’s Performance:
- Greatly improved products or services
- Significant decrease in wasted resources and time
- Quantum leap in productivity
- Higher profitability and efficiency
- Sustained competitive advantage
- Better Employee morale and cooperation
- Better Leadership and Team-building Skills
Gains to individual employees:
- Improve commitment to quality management, assurance, and control
- Justify their roles in the Enterprise’s Strategic Objectives
- Keep Up-to-date with techniques and methods to help them provide Total Quality Management for continual improvement
- Develop leadership and team-building skills required to excel in their career
- Increase problem-solving and critical-thinking skills
- Understand which business improvement techniques are applicable in given situations
Course Contents
DAY ONE
A Business Case for Quality Assurance
- Our Customer Reality Check
- Our Process Reality Check
- Our Financial Reality Check
- Our People Reality Check
- Confronting Our Brutal Facts
Understanding Quality Management
- The Concept of Total Quality Management
- Company Strategy, Policies and Objectives on Quality
- Quality Assurance and Control Principles
- Deming's Fourteen Points
- Understanding Six Sigma Methodology
- Lean Principles
- Traditional Management vs Total Quality Management
- Obstacles to Implementing Total Quality Management (TQM)
DAY TWO
Principles of Quality Assurance and Control
- Specifying Customer-focused Quality
- Compliance with specifications
- Validated production/service steps
- Defined/written procedures
- Validated logistics procedures.
- Principle of Error Prevention, not Error Correction
DAY THREE
Tools for Quality Assurance and Management
- Benchmarking: A Point of Reference
- Cause and Effect (Fishbone)
- Pareto Chart
- Statistical Control Charts
- Cost of Quality Analysis
- Measuring Results
- Continuous Process Improvement.
DAY FOUR
Maintaining a Culture of Quality
- Guaranteed Product/Service consistency
- Quality incidence reports
- Quality Audit and Review
- Developing and Coaching Quality Leaders
- Project work plan & Training
- Communication Strategy & Roadshows.