ENTERPRISE QUALITY ASSURANCE AND MANAGEMENT

Live-Online Training: N155,000
Classroom Training: N 195,000
3 - 4 participants: 5% discount
5 or more participants: 10% discount

(Available also for Customised Training by Duration, Venue & Fee)

Course Description

An enterprise builds a solid reputation for consistency and reliability by guaranteeing high product and service quality. This vested trust from stakeholders provides a significant strategic advantage for the enterprise.

This Enterprise Quality Assurance and Management training course is designed to develop the participant’s quality assurance and management skills and give them the best practices required to implement quality programmes within their organisation, including Total Quality Management (TQM). Quality assurance and control are integral components of a quality management system that ensure the product or service fulfils the Enterprise’s Promise to Customers.

With a robust Quality assurance and management system, the enterprise can entrench principles, methods and best practices to strive for excellence in its processes. The leadership practice and work environment are also positively influenced.

This 3-Day Training Programme will focus on the following;

• Quality Management as a business strategy imperative
• Corporate Culture Reengineering for successfully implementing Quality Assurance and Control Best Practices.
• Operational Excellence Models.
• Teamwork and Collaboration
• Leadership involvement in the Quality Management Process

Course Objectives

By the end of this Quality Assurance and Management training course, participants will be able to:

• Understand the fundamental principles of Quality assurance and management.
• Appreciate the significance of leadership in supporting quality management systems
• Develop capacity to measure and improve processes for quality assurance and control.
• Deploy the TQM in their workplace
• Apply practical quality improvement techniques for continual improvement.
• Evaluate the importance of quality standards, models and awards.

Learning Outcomes

The programme will enhance the Enterprise’s Performance as a result of the following:

• Greatly improved products or services
• Significant decrease in wasted resources and time
• Quantum leap in productivity
• Higher profitability and efficiency
• Sustained competitive advantage
• Better Employee morale and cooperation
• Better Leadership and Team-building Skills

In particular, individuals will:

• Improve commitment to quality management, assurance, and control
• Justify their roles in the Enterprise’s Strategic Objectives
• Keep Up-to-date with techniques and methods to help them provide Total Quality Management for continual improvement
• Develop leadership and team-building skills required to excel in their career
• Increase problem-solving and critical-thinking skills
• Understand which business improvement techniques are applicable in given situations

Course Contents

DAY ONE

A Business Case for Quality Assurance and Management

• Our Customer Reality Check
• Our Process Reality Check
• Our Financial Reality Check
• Our People Reality Check
• Confronting Our Brutal Facts

Understanding Total Quality Management (TQM)

• The Concept of Total Quality Management
• The Origin and Philosophy behind Total Quality Management (TQM)
• TQM Planning
• Quality Strategy, Policies and Objectives
• Multiple Quality Improvement Techniques
• Obstacles to Implementing Total Quality Management (TQM)

An Overview of Quality Assurance and Management Techniques 

• Quality Assurance and Control Principles
• Deming's Fourteen Points
• Understanding Six Sigma Methodology
• Lean Principles
• Traditional Management vs Total Quality Management

DAY TWO

Principles of Quality Assurance and Control

• The Core Principles in Achieving Total Quality Management
• Prevention, Not Correction
• Customer-focused Quality
• Establishing a Vision, Mission and Policy
• Identifying Opportunities for continuous organisational improvement

Building Quality through Teamwork

• Team-building and Leadership Exercise
• Enhancing Verbal and Non-verbal Communication Effectiveness

DAY THREE

Techniques for Quality Assurance and Management

• Continous Process Improvement Tools
• Benchmarking: A Point of Reference
• Criteria for Performance Excellence
• Cause and Effect
• Pareto Chart
• Control Charts
• Practical Scenarios of Implementation of Improvement Ideas
• Methods that Stimulate Creative Thinking
• Measuring Results
• Cost of Quality

Problem-Solving tools

• Corrective Action
• Preventive Action

Setting SMART Objectives for Continuous Improvement

DAY FOUR

Implementing a Culture of Quality – Practical Total Quality Management

• Putting Principles into Practice
• Leadership: Taking Ownership of the Quality Leadership Philosophy
• Total Quality Management as a leadership principle
• Tips for Developing and Coaching Quality Leaders / Employees
• Implement a Business Strategy driven by  your Customers
• Focusing on Continuous Improvement – The Role of Audit and Review
• “Top-down” Leadership Commitment and Involvement
• Barriers to TQM Organizational Culture Change

KEY SUCCESS FACTORS FOR IMPLEMENTATION

• Benefits of Implementing Total Quality Management, "best practices."
• To the Customer – Improved Quality
• To the Employee – Increased Satisfaction
• To the Organization – Better Performance

•          TQM Implementation

• Project work plan
• Communication Strategy & Roadshows
• Training
• Improving Continuously & Celebrating Success
• The Importance of Attitude and Professional Development
• Designing an Action Plan for the Organisations