EMOTIONAL INTELLIGENCE MASTERCLASS FOR PUBLIC SECTOR OFFICERS

Live-Online Training: N250,000
Classroom Training: N350,000
3 - 4 participants: 5% discount
5 or more participants: 10% discount

(Available also for Customised Training by Duration, Venue & Fee)

PROGRAMME DESCRIPTION
Public sector managers are crucial in leading and guiding teams to achieve organisational goals. However, there is growing recognition that traditional management skills may not be sufficient to address public sector managers' complex and dynamic challenges. One significant area that often receives inadequate attention is emotional intelligence.

The problem is the lack of emphasis on emotional intelligence skills among public sector managers, resulting in suboptimal leadership, team dynamics, and overall organisational performance. Many managers may possess technical expertise but struggle with understanding and managing their emotions and those of their team members. This deficiency in emotional intelligence can lead to communication breakdowns, low morale, and diminished productivity.

To bridge this gap, there is a need for a comprehensive Emotional Intelligence Masterclass tailored explicitly for public sector managers. This masterclass focuses on developing critical emotional intelligence competencies, such as corporate culture alignment, Organisational political awareness, self-awareness, self-regulation, empathy, and effective interpersonal communication. By addressing this gap in training, we can enhance the leadership capabilities of public sector managers, ultimately leading to improved organisational effectiveness and better public service delivery.

COURSE OBJECTIVES

1. Understand Corporate Culture Alignment

·         Identify visible and invincible influences/trends within the organisation.

·         Align with corporate culture.

1. Develop Self- and Social Awareness:

• Enhance participants' understanding of their emotions, strengths, and areas for growth.
• Foster introspection to identify personal biases and triggers that may impact managerial decisions.

• Equip managers with strategies to manage stress, remain composed under pressure, and make sound decisions in emotionally charged situations.
• Develop techniques for effective time management and prioritisation.

• Enhance verbal and non-verbal communication skills for more effective and empathetic interaction with team members, colleagues, and stakeholders.
• Foster active listening and constructive feedback techniques.

• Equip managers with conflict resolution skills to address disagreements constructively.
• Foster a collaborative approach to problem-solving within the team and across departments.

• Develop strategies for building and maintaining cohesive, high-performing teams.
• Encourage a culture of collaboration and mutual support among team members.

• Train managers to navigate and lead through organisational changes with resilience and flexibility.
• Develop strategies for effectively managing and communicating change to teams.

COURSE CONTENT

DAY ONE

EMOTIONAL INTELLIGENCE IN THE PUBLIC SECTOR

• Beyond Expertise: the hard case for soft skills.
• Constructive Emotions vs Destructive Emotions
• Emotional Self-Evaluation and Assessment
• Emotional intelligence concepts /framework.

Ø  Self-awareness

Ø  Self-management

Ø  Social Awareness

Ø  Self-motivation and Resilience

• Critical competencies for Public Sector Managers.

Ø  Intelligence Quotient

Ø  Emotional Quotient.

Ø  Social Quotient.

Ø  Adversity Quotient

• Emotional intelligence for performance improvement

DAY TWO

SELF-MASTERY AND RESILIENCE

• The Personality for Motivation

Ø  Identify your personality type and motivating factors

Ø  Identify others’ personality types and motivating factors

Ø  Motivate self for workplace engagement

• Emotional Management through Assertiveness

Ø   Assertive vs Non-Assertive behaviours

Ø   Becoming an Assertive Worker.

Ø   Taking Responsibility

Ø   Send out the right Signals to subordinates and superiors

Ø   Achieving cohesiveness and team morale

Ø   Strategies for conflict management

·         Resilience Assessment and Guidelines

DAY THREE

ATTENTION TO THE RULES OF WORK

Ø  Rules Players Vs Non-Rule Players

Ø  Attitude is Everything: - Developing the right attitude.

Ø  Carve a niche for yourself.

Ø  Be well-groomed.

Ø  Beat the lateness factor.

Ø  Walking the talk

Ø  Act one step ahead.

Ø  Be 100% committed.

• Signs A, B, C Grade Employees Demonstrate
• Exercise on REAR formula
• Habits to change how you Talk, Work, Serve, and Think

DAY FOUR

NAVIGATING ORGANIZATIONAL POLITICS

·         Fundamental principle of Organizational politics: Myth vs the reality

·         The positive side of Organizational politics

·         The negative side of Organisational politics

·         Four Types of Employees in the Public Sector Political landscape

·         Requirements for navigating public sector political dimensions.

Decision-making Skills

Ø   Two Systems Approach to Decision-Making / Solving Problems

Ø   Avoiding Emotional / Psychological Traps

Ø   Using the six thinking hats

Ø   Steps to Practical Problem Solving

DAY FIVE

EFFECTIVE COMMUNICATION AND ABILITY TO HANDLE DIFFICULT CONVERSATIONS

•          Communicating Effectively

- Characteristics of open and honest communications

- Master verbal communications

- Master non-verbal communications

- Effective listening skills

- Communicate with power

- Create powerful impressions.

Effective Delegation, Coordination & Control

•          Lead Subordinates in Changing Circumstances

- Telling style

- Selling style

- Participating style

- Delegating style.

Performance Management and Feedback

Conflict Resolution Strategies