DEVELOPING COMPETENT AND FUNCTIONAL COMMUNICATIONS

Registrations are closed
Live-Online Training: N145, 125
Classroom Training: N 220,375
3 - 4 participants: 5% discount
5 or more participants: 10% discount
(Available also for Customised Training by Duration, Venue & Fee)

 Course Contents

DAY ONE

Variety of Communication

  • Skills for face-to-face
  • Use of body-language
  • Skills for telephone communication

Formal and Informal Communication

  • Planned communication- meetings, conferences, presentations
  • Casual communication – face-to-face conversation, phone calls, emails.

Communication Structures

  • Downward communication
  • Upward communication
  • Lateral communication.

Situational Leadership Communication

  • Communication that tells/directs
  • Communication that sells
  • Communication that collaborates
  • Communication that delegates
  • Communication in situations of crisis
  • Intelligent delivery of bad news
  • Communication clarity: speaking in specifics, generalities, and ambiguities.

DAY TWO

Applying Emotional Intelligence for Communication

  • Communicating with motivating language
  • Use communication to create rapport and build trust
  • Credible communications and communicating to be credible
  • Caring communication styles
  • Communications that motivate.

Communication to Create Employee Engagement

  • On-going Communications:

- what the employee gets

- what the employee gives

- a sense of belonging

- employee perception of growth and development.

  • Communications styles of a change leader
  • Communicating as a team leader
  • Discretionary communication

Communication Skills and Stakeholder Management

  • Why effective communication is important to Stakeholder Management
    • Communication with stakeholders
    • Decision-making and problem solving
    • Enhanced image for the employee and the organization.

DAY THREE

Writing Competently for Effective Communication

  • Planning the writing
  • Organising thought before writing
  • Researching for facts

Today’s Communication Technology Tools

  • The internet
  • Social Media
  • Direct Message (DM)
  • Instant Message (IM)
  • SMS Text Messaging
  • Emails


Date & Time
Monday
March 4, 2024
Start - 8:30 AM
Wednesday
March 6, 2024
End - 3:00 PM Africa/Lagos
Location

Tom Associates Training

5/7, Alade Lawal Street, Opposite Anthony Police Station, Off Ikorodu Road, Anthony Village,
NG-LA
Nigeria
+234 817 859 1654
+234 809 276 3968 | +234 810 365 2225
tomassociatestraining@yahoo.com | info@tomassociatesng.com
Get the direction
Organizer

Tom Associates Training

+234 817 859 1654
+234 809 276 3968 | +234 810 365 2225
tomassociatestraining@yahoo.com | info@tomassociatesng.com