CRITICAL THINKING SKILLS FOR DECISION MAKING
Live-Online Training: N 145,125
Classroom Training: N220,375
3 - 4 participants: 5% discount
5 or more participants: 10% discount
(Available also for Customised Training by Duration, Venue & Fee)
Programme Description
This programme delivers Problem-Solving Techniques, one of the unique competencies all managers, whether budding or experienced, must possess.
The ability of a manager to solve problems will be reflected in:
- Gathering information
- Marshaling relevant resources
- Weighing options
- Assessing risks
- Taking decisive action.
What the Participants will Learn
- Definitions and data collection for various workplace problems
- Root Cause analysis
- Crisis investigation, recovery and prevention procedures
- Process for documenting solutions and decisions
- Character and techniques needed for making value-laden decisions.
Course Contents
DAY ONE
- Three things people do when faced with problems
- Generic skills necessary for solving problems
- Personality types and problem-solving
- Defining a problem
- Listing possible solutions
- Evaluating options
- The Tools of Root Cause Analysis
- Generating Ideas:
- Need for a repertoire of strategies
- Choosing what to do
- Changing the nature of the problem through simplification
- Communicating the problem to another party
- Individual differences in approaching problems
- Use of meaningful information and business knowledge
- Setting limits to the problem
- Focusing on desired goals to maintain all through the process
- Taking action.
DAY TWO
- Creativity –“thinking outside the box”:
- Being flexible
- Being firm
- Being fast
- Individuals problem-solving approaches
- Differences between best and worst problem solvers
- Innovative problem solver's mind journey
- Demonstrating decision making willpower
- Critical thinking
- De Bono’s six thinking hats
- Thinking “out of the box”.
DAY THREE
- Handling Modern-Day Business Problems:
- Business goals/objectives
- Business strategy and leadership
- Business environment/competition
- Human capital management
- Organizational culture and way of working
- Change management
- Technology
- Risk management
- Financial management
- Information management
- Supply chain management
- Inter-site transfers and new product introduction
- Quality management
- Key ingredients for Problem-solving:
- Team Approach
- Process focus
- Measurement (is critical)
- Scientific Approach
- Developing procedure to pick early warnings of problems
- Contingency to lessen the effects of problems.