ADVANCING PERFORMANCE BY S.M.A.R.T. TARGETS SETTING & APPRAISAL PROCESSES - (EMPLOYEE PERFORMANCE ASSURANCE TRAINING)

Live-Online Training: N 155,000
Classroom Training: N 195,000
3 - 4 participants: 5% discount
5 or more participants: 10% discount

(Available also for Customised Training by Duration, Venue & Fee)

Programme Description

By the time the programme ends, participants would become conversant with the procedure of:

• Determining performance measures at the Corporate, Business Unit and Individual levels.
• Managing the attainment of targets through regular monitoring, and support.
• Appraising employees and identifying training and development requirements to build relevant competencies.
• Linking individual performance to rewards and career advancement.

Course Contents

DAY ONE

• Create a line of vision between the Corporate Objectives and what every employee does and attains
• What does it mean for the Objectives to be S.M.A.R.T.?
• Target Setting and Performance Management Process – Objectives, Competencies, and Standards
• Application of the Balanced Scorecard Model
• • Customer Perspective
  • Business Processes Perspective
  • Organisation Learning Perspective
  • Financial Perspective.

DAY TWO

• Components of the Targets Setting
• • Goals
  • Critical Results – setting the KRAs
  • Performance Indicators – setting the KPIs
  • Performance Standards
  • The Quantitative Performance
  • Behavioural Performance
  • Weighting
  • Dependencies.

DAY THREE

• Why do we Appraise?
• Uses of performance appraisal
• Preparation for the Manager – Assessment and using performance measures
• Preparation for the Employee – Career and Development
• The Performance Review Conversation
• Expectations from performance appraisal exercise
• Three critical areas for review
• • Performance review
  • Reward review
  • Potentiality review.

DAY FOUR

• Performance rating factors
• Completing the Performance Management Cycle with Appraisals
• Appraisal Process Best Practices
• • The how and why
  • The 360 degrees Appraisal
  • Critical Appraisal Skills
  • • active listening
    • excellent communications
• Rating factors
• Reward review
• Managing “poor performers”.