(Available also for Customised Training by Duration, Venue & Fee)
Different levels of behavioural competency indicate how an employee will behave when faced with differing situations. They show what superior performers think or do in such situations with better results, as compared to average or poor performers.
These competencies are an essential vehicle for measuring an employee's potential future effectiveness, and reviewing the capability, potential and performance.
• What collaboration means
• Problems that “fortress mentality” always creates
• All the ways by which we differ and yet can work together
• Dealing with biases
• Human needs in a team:
- The need for respect
- The need to be appreciated
- The need to Feel important
- The need to be understood
- The need to be recognised
• How to relate more effectively with others
• Resolution of team conflicts
- Common causes of conflicts
- Types of conflicts
- Signs of conflicts
- Interrelationship of assertive and cooperative behaviours
- What Compromise is
- What Collaboration is.
• What makes assertive for behaviours
• Advantages of Assertiveness:
- People's understanding of what you want
- People don’t feel manipulated
- You are likely to get what you want
- You will maintain your self respect and others respect you.
• Assertive behaviours:
- Open and honest communication
- Listening actively
- Staying calm
- Taking a problem-solving approach to conflict.
• Becoming more assertive at work:
- Learn the difference between 'Assertive' and 'Aggressive'
- Recognize your value
- Know your rights
- Know your Limitations.
• Acquire a culture of an owner of the business
• Understand how the business makes money
• Recognise what can Save the business Money
• Know how different departments work well different together
• Deliver clear results
• Be conversant with Customer value and expectations
• The discipline of business
• Be a Problem Solver and decision taker.
• Tap into your emotional energy as a source for greater productivity
• Have an appropriate understanding of the inner drivers of others
• Remove the barriers to excellent interpersonal relationships with others
• Your Personality Evolution
• Beliefs and Attitudes regarding:
- Religious/Traditional Values and beliefs
- Ethnic groups
- Leadership style in the organization
• How do these belief hinder or promote a good interpersonal environment?
• An understanding of the iceberg of differences
• Business Case for Effective Interpersonal Relationships
- What behaviours do you expect from co-workers?
- What is the Cost of poor interpersonal relationships to the business?
- What is the Cost of good interpersonal relationships to the business?
- Why you should care
• Interpersonal Action Planning
- What I need to stop doing
- What I need to start doing
- What I need to continue doing.
• What have I been hired to do?
• What results are expected of me?
• What can I do to make a real difference in company’s fortunes?
• What are my bosses’ Critical Result Areas?
• Personal vision at work
• Personal drive
• Self confidence
• Self discipline
• Perception of Engagement.