This programme can run as an online or classroom training
(Available also for Customised Training by Duration, Venue & Fee)
Programme Description
Candidates for this Training are employees in Support Functions. They are in all departments, i.e., Human resources, Administration, Business Development, Finance, Project, Marketing, IT, Legal, Technical, Corporate Office.
It is a three-day training whose contents have been developed to upgrade the contributions of the support function employees in the operations of the organization.
The focus is to propel them towards delivering world class support services in their respective functions.
Course Contents
DAY ONE
Justifying Yourself as an Employee of the organization
What have I been hired to do?
What results are expected of me?
What can I do to make a real difference in the organization’s fortunes?
What are my bosses’ Critical Result Areas?
What Critical Result Areas should be for me?
What do I value most in my life?
What do I want to achieve – my goals: Long term? Short-term?
What do I value most in my life?
What do I want to achieve – my goals? Long term? Short-term? Professionally? Personally?
Making Your Time Productive
How to be productive
How to minimize mistakes and missed opportunities at work
How to experience fewer bottlenecks
How to identify and handle personally induced and externally imposed time wasters
How to manage self through setting priorities and coping with the priorities even under pressure.
How to focus on result – Setting and Sticking to priority
Becoming an Engaged Employee
What do I get from the company?
What I am able to give to the company?
My sense of belonging?
How can I grow?
How do I develop the ability to adapt to change quickly?
How to understand and take charge of my own development?
How to show love of the company values
How to live the company values
How to promote the company values.
DAY TWO
Writing Excellently in English
Become highly skilled in the use of English Language
Organise thoughts clearly before writing
Write memos, reports, proposals excellently
Pay attention to spellings and punctuations.
Working as a Team and Communicating Effectively
Team Spirit – Effective team conditions
How to communicate effectively as appropriate for team playing and team leadership
How to deal with difficult situation at work and manage conflict
Attentiveness to how the team judges you
Blending in
Carving out a niche for yourself.
DAY THREE
Attention to Rules of Work
Walking your Talk
Enjoying your work
Developing the right attitude
Being clear about standards and quality
Reviewing self-performance against set goals
Being attentive to forms of waste that can create losses.
Never stand still
Be 100% committed
Way Forward
Habits to change in the way we Work
Habits to change in the way we Think
Habits to change in the way we Talk
Habits to change in the way we give service.
Where are we strong? Where do we need to do better?
What opportunities and options are available for us to do better?
Making adjustments to accommodate changing situations
Agreements on ways forward and specific actions.
