This programme can run as an online or classroom training
(Available also for Customised Training by Duration, Venue & Fee)
Course Contents
DAY ONE
Variety of Communication
Skills for face-to-face
Use of body-language
Skills for telephone communication
Formal and Informal Communication
Planned communication- meetings, conferences, presentations
Casual communication – face-to-face conversation, phone calls, emails.
Communication Structures
Downward communication
Upward communication
Lateral communication.
Situational Leadership Communication
Communication that tells/directs
Communication that sells
Communication that collaborates
Communication that delegates
Communication in situations of crisis
Intelligent delivery of bad news
Communication clarity: speaking in specifics, speaking in generalities, speaking in ambiguities.
DAY TWO
Applying emotional Intelligence for communication
Communicating with motivating language
Use communication to create rapport and build trust
Credible communications and communicating to be credible
Caring communication styles
Communications that motivate.
Communication to Create Employee Engagement
On-going Communications:
- what the employee gets
- what the employee gives
- sense of belonging
- employee perception of growth and development.
Communications styles of a change leader
Communicating as a team leader
Discretionary communication
Communication Skills and Stakeholder Management
Why effective communication is important to Stakeholder Management
Communication with stakeholders
Decision making and problem solving
Enhanced image for the employee and the organization.
DAY THREE
Writing Competently for Effective Communication
Planning the writing
Organising thought before writing
Researching for facts
Today’s Communication Technology Tools
The internet
Social Media
Direct Message (DM)
Instant Message (IM)
SMS Text Messaging
Emails.
