This programme can run as an online or classroom training

(Available also for Customised Training by Duration, Venue & Fee)

Justifying the Training

At the base of a project or programme, Stakeholders are variously significant for the solid success. Management of these Stakeholders hinges on understanding the principles behind their behaviours and how to influence them for a project/programme execution success. That requires an ability to build strong relationships at all levels.

With this training course, you will learn how to analyse Stakeholders, how to collaborate with them, gain their buy-in and cooperation, manage their expectations, and enhance trust all round.

From time to time you will need to adjust your approach to challenging behaviours of Stakeholders. Missing on this can elevate waste often caused by decision-making delays and objections. Exceptional skills in Stakeholder engagement will effectively take care of this.

Course Contents

DAY ONE

Stakeholder Identification Process

Corporate Stakeholders
- Customers stake

- Employees stake

- Investors stake

- Suppliers and Vendors stake

- Financiers

- Associations

- Government Stakeholders

- Community Stakeholders

Stakeholder Engagement

Roles identification
Expectations and deliverables
Legal issues
Moral issues
Culture issues
Conflict prevention/handling.
Corporate Social Responsibility (CSR)

What Should Stakeholders Gain?
- Physical/Functional gain

- Emotional gain

- Social gain.

CSR Planning

Objectives
Strategy
Return on Investment.

DAY TWO

Agreeing Assignment Execution Order and Control

Project/Programme Focus – what is key, what is not
Lead measures for key focus
Scoreboard for key focus
Accountability
Stakeholders Involvement in Project/Programme Challenges

Financing
Scheduling
Setting achieving milestones
Scope creep
Conflict of interest
Stakeholder Management Skills

Stakeholder analysis: Power/Interest grid
Prioritizing critical stakeholder requirements
Professional competence
Periodic touch-base sessions.

DAY THREE

Attaining Success in the Management of Community Relations

          - Community Issues:  varied demands – employment, wide range peculiarities

          - Host Community communications

          - Documentation and reporting

          - Memorandum of Understanding

Influencing Skills

Motivation
Consultation and issues identification
Dispute and negotiation
Involvement and tact
The mutual-gains approach
Stakeholder Collaboration

Friend or foe
Continuous learning
Improving collaboration.