(Available also for Customised Training by Duration, Venue & Fee)
Programme Description
This programme delivers Problem Solving Techniques, one of the unique competencies all managers, whether budding or experienced, must possess.
The ability of a manager to solve problems will be reflected in:
• Gathering information
• Marshaling relevant resources
• Weighing options
• Assessing risks
• Taking decisive action.
What the Participants will Learn
• Definitions and data collection for various workplace problems
• Root Cause analysis
• Crisis investigation, recovery and prevention procedures
• Process for documenting solutions and decisions
• Character and techniques needed for making value-laden decisions.
Course Contents
DAY ONE
• Three things people do when faced with problems
• Generic skills necessary for solving problems
• Personality types and problem solving
• Defining a problem
• Listing possible solutions
• Evaluating options
• The Tools of Root Cause Analysis
• Generating Ideas:
- Need for a repertoire of strategies
- Choosing what to do
• Changing nature of problem through simplification
• Communicating the problem to another party
• Individual differences in approaching problems
• Use of meaningful information and business knowledge
• Setting limits to the problem
• Focusing on desired goals to maintain all through the process
• Taking action.
DAY TWO
• Creativity - "thinking-outside-the-box":
- Be flexible
- Be firm
- Be fast
• Individuals problem-solving approaches
• Differences between best and worst problem solvers
• Innovative problem solvers mind journey
• Demonstrating decision making willpower
• Critical thinking
• De Bono’s six thinking hats
• Thinking “out of the box”.
DAY THREE
• Handling Modern Day Business Problems:
- Business goals/objectives
- Business strategy and leadership
- Business environment/competition
- Human capital management
- Organisational culture and way of working
- Change management
- Technology
- Risk management
- Financial management
- Information management
- Supply chain management
- Inter-site transfers and new production introduction
- Quality management
• Key ingredients for Problem solving:
- Team Approach
- Process focus
- Measurement (is critical)
- Scientific Approach
• Developing procedure to pick early warnings of problems
• Contingency to lessen the effects of problem
