Available as Classroom as well as Online Training
(Available also for Customised Training by Duration, Venue & Fee)
Programme Description
This programme delivers Problem Solving Techniques, one of the unique competencies all managers, whether budding or experienced, must possess.
The ability of a manager to solve problems will be reflected in:
- Gathering information
- Marshaling relevant resources
- Weighing options
- Assessing risks
- Taking decisive action.
What the Participants will Learn
- Definitions and data collection for various workplace problems
- Root Cause analysis
- Crisis investigation, recovery and prevention procedures
- Process for documenting solutions and decisions
- Character and techniques needed for making value-laden decisions.
Course Contents
DAY ONE
- Three things people do when faced with problems
- Generic skills necessary for solving problems
- Personality types and problem solving
- Defining a problem
- Listing possible solutions
- Evaluating options
- The Tools of Root Cause Analysis
- Generating Ideas:
- Need for a repertoire of strategies
- Choosing what to do
- Changing nature of problem through simplification
- Communicating the problem to another party
- Individual differences in approaching problems
- Use of meaningful information and business knowledge
- Setting limits to the problem
- Focusing on desired goals to maintain all through the process
- Taking action.
DAY TWO
- Creativity-thinking out of the box:
- Be flexible
- Be firm
- Be fast
- Individuals problem-solving approaches
- Differences between best and worst problem solvers
- Innovative problem solvers mind journey
- Demonstrating decision making willpower
- Critical thinking
- De Bono’s six thinking hats
- Thinking “out of the box”.
DAY THREE
- Handling Modern Day Business Problems:
- Business goals/objectives
- Business strategy and leadership
- Business environment/competition
- Human capital management
- Organisational culture and way of working
- Change management
- Technology
- Risk management
- Financial management
- Information management
- Supply chain management
- Inter-site transfers and new production introduction
- Quality management
- Key ingredients for Problem solving:
- Team Approach
- Process focus
- Measurement (is critical)
- Scientific Approach
- Developing procedure to pick early warnings of problems
