This programme can run as an online or classroom training
(Available also for Customised Training by Duration, Venue & Fee)
Programme Description
This programme delivers Problem Solving Techniques, one of the unique competencies all managers, whether budding or experienced, must possess.
The ability of a manager to solve problems will be reflected in:
Gathering information
Marshaling relevant resources
Weighing options
Assessing risks
Taking decisive action.
What the Participants will Learn
Definitions and data collection for various workplace problems
Root Cause analysis
Crisis investigation, recovery and prevention procedures
Process for documenting solutions and decisions
Character and techniques needed for making value-laden decisions.
Course Contents
DAY ONE
Three things people do when faced with problems
Generic skills necessary for solving problems
Personality types and problem solving
Defining a problem
Listing possible solutions
Evaluating options
The Tools of Root Cause Analysis
Generating Ideas:
- Need for a repertoire of strategies
- Choosing what to do
Changing nature of problem through simplification
Communicating the problem to another party
Individual differences in approaching problems
Use of meaningful information and business knowledge
Setting limits to the problem
Focusing on desired goals to maintain all through the process
Taking action.
DAY TWO
Creativity – “thinking-outside-the-box”:
- Be flexible
- Be firm
- Be fast
Individuals problem-solving approaches
Differences between best and worst problem solvers
Innovative problem solvers mind journey
Demonstrating decision making willpower
Critical thinking
De Bono’s six thinking hats
Thinking “out of the box”.
DAY THREE
Handling Modern Day Business Problems:
- Business goals/objectives
- Business strategy and leadership
- Business environment/competition
- Human capital management
- Organisational culture and way of working
- Change management
- Technology
- Risk management
- Financial management
- Information management
- Supply chain management
- Inter-site transfers and new production introduction
- Quality management
Key ingredients for Problem solving:
- Team Approach
- Process focus
- Measurement (is critical)
- Scientific Approach
Developing procedure to pick early warnings of problems
Contingency to lessen the effects of problems
