This programme can run as an online or classroom training

(Available also for Customised Training by Duration, Venue & Fee)

Programme Description

Powerful communication is the key to effective leadership. This is a five-day practical ways for workplace communication in a variety of ways that senior officials should master if they plan to succeed.

Broad Competencies Addressed

Become more effective leader in communicating the organization’s goals and desired feedback.
Be more skillful at applying excellent communication competencies on the job.
Persuade and convince others in ways that obtain agreement or approval on ideas and views.
Blend well in an environment of cultural diversity.
Persuasiveness – ability to present ideas, influence and convince others to obtain agreement and approval on ideas negotiated.
Become most skillful in the use of today’s communication technology tools.
Use of English Language – ability to read, speak and write excellently in English, the official language for business.

Course Contents

DAY ONE

Defining Powerful Communication

Communication is a Skill
Powerful communicators and great leaders in history
Communication Traits of Powerful Leaders
Pulling people in with powerful messages
A balanced use of inquiry and advocacy in communications
Analysis of your preferred leadership communication style.
The powerful communication potential in all of us.
The Effectiveness of a Leader’s Communication

On power and authority
Effectiveness of a Leaders: character, conviction, personal examples
Communication that generates organizational loyalty
Communicating with motivating language
Communicating requests: descriptive expectations, time frame, etc.
Communicating Performance Issues: setting goals, agreeing actions, discussing feedback.
Variety of Communication

Skills for face-to-face
Use of body-language
Skills for telephone communication
Communicating in writing.
Formal and informal communication

Planned communication- meetings, conferences, presentations
Casual communication – face-to-face conversation, phone calls, emails.
Communication Structures

Downward communication
Upward communication
Lateral communication.

DAY TWO

A Model of Powerful Communication

Sender planning a message
Sender encoding the message
Sender transmitting the message
Receiver receiving the message
Receiver decoding message
Receiver responding based on understanding.
Situational Leadership Communication

Communication that tells/directs
Communication that sells
Communication that collaborates
Communication that delegates
Communication in situations of crisis
Intelligent delivery of bad news
Communication clarity: speaking in specifics, speaking in generalities, speaking in ambiguities.
Questioning and Listening Skills of a Leader

Effective listening skills to build rapport
Questioning techniques that aid understanding
Overcoming the barriers to good listening and feedback
Masterful conversations with subordinates and superiors
Conversation and Reasoning – deductive approach and the deductive approach.
Applying Emotional Intelligence for Communication

Communicating with motivating language
Use communication to create rapport and build trust
Credible communications and communicating to be credible
Caring communication styles
Communications that motivate.

DAY THREE

Communication to Create Employee Engagement

On-going Communications:
- what the employee gets

- what the employee gives

- sense of belonging

- employee perception of growth and development.

Communications of a change leader
Communicating as a team leader
Discretionary communication
Plain speaking – delivering exactly the intended message.
Communicating to Bridge Generational Divide

Care in the choice of colloquial language, analogies, etc.
Keeping your subordinates informed
Keeping your superiors informed
Attention to gender-sensitive expressions.
Writing Competently for Effective Communication

Planning the writing
Organising thought before writing
Researching for facts
Word usage
Common errors in our use of English by Nigerians
Simplicity and conciseness
Confused words
Outdated expressions
Opinion words and expressions.
Public Speaking

Speaking directly to listeners emotions
Putting in the energy that enhances your message
Communicating with precision and accuracy
How to suspend assumptions and judgement in a conversation
What to learn from Leaders who talk themselves into trouble.
Today’s communication technology tools

The internet and intranet
Email
Social media.

DAY FOUR

Achieving Organizational Excellence

The goals of power and influence
Right action in and around leadership
Investing in people
Investing in outstanding workplace tools
Leadership coaching for high performance
Excellence in interpersonal communication
Reinforcement of governance values
Spirit of fairplay versus self-serving ruthlessness.
Maintenance of Authority

Producing results
Transforming power into influence
Selection of appropriate influence strategy
Interplay of power and ethics
Techniques of maintaining assertiveness in action
Coaching, mentoring, sponsorship.

DAY FIVE

Leadership in Difficult Times
Signs of difficult economic times
Signs of difficult political times
Leading teams through a period of limited resources
Radical changes in service delivery
Issues of morale and productivity
Opportunities for positive change.