(Available also for Customised Training by Duration, Venue & Fee)
Simple choices managers can make in processes and practices that will certainly raise the performance bar in all areas of the organization’s activities and services.
It is a course that will align the actions and performance of individual employees with the total objectives of the business. Both these interests should create powerful and continuous improvements that will affect productivity and, hence, every employee’s performance up to the highest level.
By the time the course ends, candidates in the course will come away with five (5) significant areas of learning:
1. How to optimize overall activities and time on assignments and projects
2. How to improve quality of output
3. How to remove completely or keep wastes constantly to the minimum
4. Working well together - excellent interpersonal relations among all employees
5. Complying smoothly and without hindrance on laid down Laws and Regulations.
Taking Grips of the Current Work Process Challenges
• What is the Organization trying to achieve?
• What will success look like for the Organization?
• Where is the Organization currently stuck?
• What action should we be considering or taking?
• What corporate cultural challenges are there to navigate?
Regular Signs of Process Improvement Issues
• Duplication of efforts
• Unnecessary steps
• Performance delays
• Poor quality control
• What steals time
• What steals other significant resources
• What fails to grow the Corporation
• What fails to enrich the Corporation
• Capacity constraint
• Internal and external stakeholder concerns
• People capacity
• Equipment and other resources
• Cycle time - Where should there be a sense of urgency?
What to Aim for with Process Improvement
• Save costs
• Quicken turnaround time in delivery on assignments
• Comply with laws and regulations
• Reduce wastes
• Minimize frictions.
Checklist for Process Improvement Planning
• Identify the important customers
• Define the customer needs and requirements
• Develop the output specification
• Define the work process
• Identify measurement of output
• Identify the improvement opportunity
• Establish a project team (if necessary)
• Measure current customer satisfaction.
Readiness to Effect Improvement
• Gain top management commitment
• Diagnostic phase and report
• Develop action programmes
• Process improvement Facilitation and Coaching training
• Corporation-wide staff orientation
• Gain departmental commitments and ownership
• Regular persistent update and retraining.
Steps in Process Improvement Implementation
• Understand customer needs
• Analyze needs, friction points and metrics
• Define strategy
• Develop objectives and goals
• Identify critical process stages
• Regular inputs to me
• What I regularly output
• Regular strong links to me
• Regular weak links
• Redesign the workflow
• Test the effected improvement
• Gather data on outcomes
• Check for bottlenecks and improvement points
• Select improvement activities and resources
• Implement improvement
• Assess outcomes.
Improvement Actions to Solve Problems
• Automation of manual activities
• Elimination of redundant works
• Job redesign
• Documentation of Standard Operating Procedure (SPO)
• Training on SOP
• Performance measurement
• Rearrangement of the workforce
• Staff reassignment for competency.
Process Improvement Tools
• The PDCA Cycle: Plan-Do-Check-Act
• The 5 Whys
• Six Sigma
• Lean Thinking.
Relevant Statistical Tools
• Scatter diagram
• Pareto chart.
The Game-changing Discipline
• Focused Objectives for process improvement
• The Backend targets
• The Frontend Targets
• Designing Visual Scorecards for process improvement
• Commitment meetings for process improvement
Individual Employees Personal Commitments
• What have I been hired to do?
• What results are expected of me?
• What can I do to make a real difference in the organization fortunes?
• What are my bosses’ Critical Result Areas?
• What Critical Result Areas should be for me?