This programme can run as an online or classroom training
(Available also for Customised Training by Duration, Venue & Fee)
Programme Description
This is a programme that will make participants to:
- Transit from team member to team supervisory manager
- Develop key business and behaviour skills
- Practice how to link daily activities of their subordinates with set business direction
- Learn how to recognise, stimulate and develop high professional qualities in others
- Manage the tricky liaison between subordinates and senior management.
Broad Competencies Addressed
- Ability to provide direction and decision for team members.
- Ability to delegate assignments to others.
- Ability to observe subordinates undertake tasks and provide appropriate Feedback.
- Ability to encourage others to participate in team decisions and focus efforts on overall group objectives.
Course Contents
DAY ONE
- Challenges of a Supervisory Manager
- Goals of a Supervisory Manager
- Motivate, Coach and Develop Others
- Communicate the way a leader should
- Plan and prioritise daily activities
- Decide when to supervise, decide when to lead
- Get and use appropriate Feedback
- Have a coach or mentor
- Be a coach or mentor to someone.
DAY TWO
- Focus on Performance
- Focus on making the organization what it should become
- Enhance your knowledge so as to guide others
- Agree priority and measurable performance criteria
- Raise the performance bar
- Check for understanding and commitment.
DAY THREE
- Support/Build Shared Vision
- Understand the organization’s vision
- Align self and subordinates to the organization’s vision
- Lead and execute change
- Skillfully manage the liaison between subordinate employees and
senior management.
DAY FOUR
- Maximise Business Opportunity
- Appreciate competition imperatives and strong cash generation
- Key Success Factors for a Supervisor
- Supervisory Manager’s Self-Management
- A Supervisory Manager’s Gains
- The Supervisory Manager’s Continuous Development.
DAY FIVE
Be a Strong Supervisory Manager
- Don’t try to be everyone’s friend
- Ask for feedback and input
- Learn how to run a good meeting
- Find time to relax
- Take every opportunity to improve your people skills
- Learn how to say “no” comfortably.
