(Available also for Customised Training by Duration, Venue & Fee)
Programme Description
By the time the programme ends, participants would become conversant with the procedure of:
• Determining performance measures at the Corporate, Business Unit and Individual levels.
• Managing the attainment of targets through regular monitoring, and support.
• Appraising employees and identifying training and development requirements to build relevant competencies.
• Linking individual performance to rewards and career advancement.
Course Contents
DAY ONE
• Create a line of vision between the Corporate Objectives and what every employee does and attains.
• Target Setting and Performance Management Process - Objectives, Competencies, and Standards
• The Balanced Scorecard Model
- Customer Perspective
- Business Processes Perspective
- Organisation Learning Perspective
- Financial Perspective.
DAY TWO
• Components of the Targets Setting
- Goals
- Critical Results
- Performance Indicators
- Performance Standards
- The Quantitative Performance
- Behavioural Performance
- Weighting
- Dependencies.
DAY THREE
• Why do we Appraise?
• Uses of performance appraisal
• Preparation for the Manager - Assessment and using performance measures
• Preparation for the Employee - Career and Development
• The Performance Review Conversation
• Expectations from performance appraisal exercise
• Three critical areas for review
- Performance review
- Reward review
- Potentiality review.
DAY FOUR
• Performance rating factors
• Completing the Performance Management Cycle with Appraisals
• Appraisal Process Best Practices
- The how and why
- The 360 degrees Appraisal
- Critical Appraisal Skills
o active listening
o excellent communications
• Rating factors
• Reward review
• Managing “poor performers
