(Available also for Customised Training by Duration, Venue & Fee)
• Introducing ADR?
• Conflict Management
• Competent parties
• Legal purpose
• Offer and acceptance
Formats of Alternative Dispute Resolution
• Status and Regulations
• Options of ADR mechanisms
Speedy Resolution of disputes
Arbitration and Mediation Skills
• Arbitrators and their competencies
• Mediators and their competencies
• Tools, Process and attitudes.
Ethics and Professional Conduct
Out of Court Settlement
• Basic Negotiation Styles:
- Win-lose, Lose-lose
• Timing for Negotiation Advantage
• The Five Types of Power in a Negotiation Process
• Managing your ego
• Closing with confirmation
• Negotiating Positions
• Tactics & Planner.