This programme can run as an online or classroom training

(Available also for Customised Training by Duration, Venue & Fee)

Course Contents

DAY ONE

Dispute Management

• Introducing ADR?

• Definitions

• Conflict Management

• Competent parties

• Legal purpose

• Offer and acceptance

• Consideration.

Arbitration and Mediation Skills

• Overview

• Arbitrators and their competencies

• Mediators and their competencies

• Tools, Process and attitudes.

DAY TWO

Formats of Alternative Dispute Resolution

• Mediation

• Arbitration

• Mini-trial

• Status and Regulations

• Options of ADR mechanisms

Legal Issues

The Law

Ethics and Professional Conduct

Litigation Process

• Briefing

• Drafting

Information Retrieval

Etiquette.

Speedy Resolution of disputes

Interpersonal Skills.

DAY THREE

Out of Court Settlement

Negotiation Skills

• Basic Negotiation Styles:

- Win-lose, Lose-lose

- Compromise

- Collaborate

• Preparation

• Timing for Negotiation Advantage

• The Five Types of Power in a Negotiation Process

• Managing your ego

• Closing with confirmation

• Negotiating Positions

• Interests

• Options

• Standards

• BATNA

• Tactics & Planner.