This programme can run as an online or classroom training

(Available also for Customised Training by Duration, Venue & Fee)

Programme Description

The contents of this course is designed as a practical programme to transform managers into skilled leaders.

As managers today are confronted with increasing pressure to produce more value with fewer resources in our current pressure-packed environment, managers who will succeed regardless will acquire the standards of acknowledged productive leaders, respond quickly and decisively, and get people to work together more effectively through leading them to results the organization needs.

Learning Outcomes

How to be clear about the work that needs to be done
How to improve group dynamics to increase productivity
How to build effective work processes
How to manage interdepartmental boundaries so that no silos emerged.

Course Contents

DAY ONE

From Managing to Leading

What a Manager does, What a Leader does
            - Direct and control role

            - Big picture role

            - Long view role

What to do to build leadership capabilities
            - Planning

            - Mapping processes

            - Getting work done through people

            - Making decisions

Appealing to Emotions
            - Clear assessment of tasks

                 - Getting others to respond

                 - Getting others to follow

Choice between Managing Role and Leading Role

Nature of task to accomplish    
Assessing the type and degree of support needed
Level of authority
Manager-Leader  Passage Model

Self-knowledge – most powerful tool
              - How much of yourself do you know?

A focus on the Task
                  - What work will your group accomplish?

                  - What is the group dynamics looking like?            

                  - Actions and tools for the work process.

DAY TWO

Setting Performance Orientation

Focus objectives
Backend targets
Upfront activities
Visual report card
Commitment meeting
Your Tools for Group Interaction

Benefiting from individual differences
              - Recognise and appreciate personality styles

              - Help group utilize their individual differences

Dealing with Conflicts

Conflict resolution steps.

DAY THREE

Leadership Communication

Planned communication- meetings, conferences, presentations
Casual communication – face-to-face conversation, phone calls, emails.
Situational Leadership Communication
          - Communication that tells/directs

          - Communication that sells

          - Communication that collaborates

          - Communication that delegates

Communication in situations of crisis
Intelligent delivery of bad news
Communication clarity: speaking in specifics, speaking in generalities, speaking in ambiguities.
Active Listening
- Barriers to active listening

- Improving your listening skills.