This programme can run as an online or classroom training
(Available also for Customised Training by Duration, Venue & Fee)
This programme is developed around Seven Key Collaboration Lessons for a harmonious workplace, namely:
Avoid unreasonable or arbitrary positions
Avoid letting prejudices show through
Avoid bargaining by demands and ultimatums
Explain positions logically and frankly
Present reasons calmly, without personalizing
Recognise legitimate concerns and needs of other side
Take the lead over different parties involved that need to be aligned for the things at hand.
Subsequently on the job, people who take this course would be observed clearly as:
Working well in harmony with others
Mastering effective methods for dealing with interpersonal conflicts
Understanding and shaping their counterparts’ decisions and common interest
Practicing effective listening skills.
Foundation for Excellent Collaboration
Collaboration – The Business Case
Seven Key Collaboration Lessons
Some Basic Human Needs
What is meant by communication?
Communication interaction - visual, vocal and verbal
Beliefs and Attitudes
The corresponding behaviours to reinforce the beliefs
Religious/Traditional Values and beliefs
Ethnic groups: Igbo, Yoruba, Hausa
Leadership styles in organizations
Potential Personality Conflicts
What to you is Competition?
Who’s scoring more?
Who’s creating surprises?
Business Case for Conflict Resolution
Personal Case for Conflict Resolution
Foundation for Great Harmony
“We deal with people and not machines!!!”
Knowing right from wrong
Concern for others
Ability to communicate well (oral expression)
Ability to get things done
Most Important Form of Intelligence is Social Intelligence
Being aware of personal “default” style
The patience to listen
Making communication an easy process.
Some Basic Human Needs at Work
The need for respect
The need to be appreciated
The need to feel important
The need to be understood
The need to be recognized
The need to be truthful.
Negotiation and Persuasion Techniques
Looking for interests behind positions
Willingness to consider the other side’s interests
Conciliation & Mediation
Building a deal
Different kinds of people
Conflict Management and Resolution
Managing Your Ego
A commitment to personal integrity
Acquire and demonstrate expert knowledge and know-how
Treat the other party with respect.
Be a problem solver
Be easy to get on with
Connect with other people effortlessly
Deliberately look for the good in each person and each situation.
Verbal cues: voice intonation or emphasis
Behaviour cues - Use Body Language
language of the body in posture