This programme can run as an online or classroom training
(Available also for Customised Training by Duration, Venue & Fee)
Programme Description
This programme is developed around Seven Key Collaboration Lessons for a harmonious workplace, namely:
Avoid unreasonable or arbitrary positions
Avoid letting prejudices show through
Avoid bargaining by demands and ultimatums
Explain positions logically and frankly
Present reasons calmly, without personalizing
Recognise legitimate concerns and needs of other side
Take the lead over different parties involved that need to be aligned for the things at hand.
Subsequently on the job, people who take this course would be observed clearly as:
Working well in harmony with others
Accepting responsibilities
Mastering effective methods for dealing with interpersonal conflicts
Understanding and shaping their counterparts’ decisions and common interest
Giving information
Gathering information
Practicing effective listening skills.
Course Contents
DAY ONE
Foundation for Excellent Collaboration
Collaboration – The Business Case
Good Collaboration
Seven Key Collaboration Lessons
Some Basic Human Needs
What is meant by communication?
Communication interaction - visual, vocal and verbal
Beliefs and Attitudes
The corresponding behaviours to reinforce the beliefs
Women/Men
Religious/Traditional Values and beliefs
Ethnic groups: Igbo, Yoruba, Hausa
Expatriates/Nigerians
Leadership styles in organizations
Potential Personality Conflicts
Style Conflicts
What to you is Competition?
Who’s scoring more?
Who’s creating surprises?
Business Conflicts
Funding-inspired conflicts
Technology-inspired conflicts
Competition-inspired conflicts
Customer-inspired conflicts
Government-inspired conflicts
Business Case for Conflict Resolution
Personal Case for Conflict Resolution
DAY TWO
Foundation for Great Harmony
“We deal with people and not machines!!!”
Self-awareness
Self-Regulation
Empathy
Knowing right from wrong
Concern for others
Empathy
Courtesy
Building trust
Self respect
Ability to communicate well (oral expression)
Ability to get things done
Most Important Form of Intelligence is Social Intelligence
Being aware of personal “default” style
The patience to listen
Making communication an easy process.
Some Basic Human Needs at Work
The need for respect
The need to be appreciated
The need to feel important
The need to be understood
The need to be recognized
The need to be truthful.
DAY THREE
Negotiation and Persuasion Techniques
The Styles
Collaboration
Competition
Compromise
Accommodation
Avoidance.
Looking for interests behind positions
Willingness to consider the other side’s interests
Conciliation & Mediation
Building a deal
Being persuasive.
Collaboration
Different kinds of people
Temperaments
Personalities
attitude
values
opinions.
Establishing rapport
Conflict Management and Resolution
Managing Your Ego
A commitment to personal integrity
Confidence
Be trustworthy
Acquire and demonstrate expert knowledge and know-how
Treat the other party with respect.
Be a problem solver
Be patient
Be easy to get on with
Connect with other people effortlessly
Deliberately look for the good in each person and each situation.
Communication Skills
Unintentional cues
Verbal cues: voice intonation or emphasis
Behaviour cues - Use Body Language
language of the body in posture
facial expressions
eye contacts
hand gestures.
