(Available also for Customised Training by Duration, Venue & Fee)
Programme Overview
As older workers in the workforce mingle with younger workers, the work environment gets filled with varying perspectives and experiences. There certainly are benefits of such a variety in the workplace, but the generation divide can present communication and perception problems and conflicts as well. There can evolve challenges to management in terms of handling the different generations.
In this programme, both the young and older workers will have ideas and suggestions to offer, which will help the organization to thrive. Learning how to deal with Generation Gaps at work will help every member become a better manager or co-worker in the organization.
Justifying the Programme
Managing employees of several generations with diverse backgrounds is not an easy task, but it is the reality of today’s business environment. To truly create a cohesive workplace, team lead must encourage employees to view generational difference as diversity imperative, capable of adding value to the goals and vision of the organization.
The programme will enable team leads to leverage the unique talent in each generation and capitalize on the diversity of respective teams, thereby winning the war for talent. Participant will know and understand:
• The generations divide in the workplace.
• The background, attitudes, and work styles of each generation.
• How to harness the different generation for effective, respectful and peaceful work environment.
• The different categories of workforce and how to manage them
• The retention measures to consider in talent management.
• The difference between effective Managers and Challenged Managers.
• The Core Competencies for managing today’s Workforce.
Course Contents
History
• What Generations Exist in the Workplace
• What Defines a Generation?
• What This Means In Our Workplace?
The Traditionalist
• Their Background
• Their Characters
• Their Working Style.
Generation X's
• Their Background
• Their Characters
• Their Working Style.
Generation Y's (Millennial)
• Their Background
• Their Characters
• Their Working Style.
Differentiations Between Generations
• Attitude
• Working Style
• Life Experience.
Finding Common Ground
• Adopting a Communication Style
• Creating an Affinity Group
• Sharing Knowledge.
Conflict Management
• Younger Bosses Managing Older Workers
• Avoid Turnover with a Retention Plan
• Breaking Down the Stereotypes
• Treat Each Other As A Peer
• Create a Succession Plan
• Benefits of Generation Gaps
• How to Learn From Each Other
• Embracing the Unfamiliar.
