(Available also for Customised Training by Duration, Venue & Fee)
Programme Description
This is a programme that will make participants to:
• Transit from team member to team supervisory manager
• Develop key business and behaviour skills
• Practice how to link daily activities of their subordinates with set business direction
• Learn how to recognise, stimulate and develop high professional qualities in others
• Manage the tricky liaison between subordinates and senior management.
Broad Competencies Addressed
• Ability to provide direction and decision for team members.
• Ability to delegate assignments to others.
• Ability to observe subordinates undertake tasks and provide appropriate Feedback.
• Ability to encourage others to participate in team decisions and focus efforts on overall group objectives.
Course Contents
DAY ONE
• Challenges of a Supervisory Manager
• Goals of a Supervisory Manager
• Motivate, Coach and Develop Others
o Communicate the way a leader should
o Plan and prioritise daily activities
o Decide when to supervise, decide when to lead
o Get and use appropriate Feedback
• Have a coach or mentor
• Be a coach or mentor to someone.
DAY TWO
• Focus on Performance
o Focus on making the organisation what it should become
o Enhance your knowledge so as to guide others
o Agree priority and measurable performance criteria
o Raise the performance bar
o Check for understanding and commitment.
DAY THREE
• Support/Build Shared Vision
Understand the organisation’s vision
Align self and subordinates to the organisation’s vision
Lead and execute change
Skillfully manage the liaison between subordinate employees and senior management.
DAY FOUR
• Maximise Business Opportunity
Appreciate competition imperatives and strong cash generation
• Key Success Factors for a Supervisor
• Supervisory Manager’s Self-Management
• A Supervisory Manager’s Gains
• The Supervisory Manager’s Continuous Development.
