(Available also for Customised Training by Duration, Venue & Fee)

Programme Description
By the time the programme ends, participants would become conversant with the procedure of:
•    Determining performance measures at the Corporate, Business Unit and Individual levels.
•    Managing the attainment of targets through regular monitoring, and support.
•    Appraising employees and identifying training and development requirements to build relevant competencies.
•    Linking individual performance to rewards and career advancement.

Course Contents
DAY ONE
•    Create a line of vision between the Corporate Objectives and what every employee does and attains.
•    Target Setting and Performance Management Process - Objectives, Competencies, and Standards
•    The Balanced Scorecard Model
o    Customer Perspective
o    Business Processes Perspective
o    Organisation Learning Perspective
o    Financial Perspective.

DAY TWO
•    Components of the Targets Setting
o    Goals
o    Critical Results
o    Performance Indicators
o    Performance Standards
o    The Quantitative Performance
o    Behavioural Performance
o    Weighting
o    Dependencies.

DAY THREE
•    Why do we Appraise?
•    Uses of performance appraisal
•    Preparation for the Manager - Assessment and using performance measures
•    Preparation for the Employee - Career and Development
•    The Performance Review Conversation
•    Expectations from performance appraisal exercise
•    Three critical areas for review
o    performance review
o    reward review
o    potentiality review.

DAY FOUR
•    Performance rating factors
•    Completing the Performance Management Cycle with Appraisals
•    Appraisal Process Best Practices
o    The how and why
o    The 360 degrees Appraisal
o    Critical Appraisal Skills
active listening
excellent communications
•    Rating factors
•    Reward review
•    Managing “poor performers”