(Available also for Customised Training by Duration, Venue & Fee)

Programme Description

This course addresses factors of ‘difference’ which affect workplace performance and can affect fully utilising the potential and contribution of all employees. It teaches the building relationships and demonstrating respect and fairness in interactions with employees and external stakeholders.

The course promotes how to be part of a work environment where:

• Everyone is valued and treated with respect and dignity.
• Communications are open, and trust is high.
• Employment system is open and transparent.
• Teams are more cohesive.
• Work practices are flexible and innovative.

Course Contents

DAY ONE

Common Causes of Conflicts at Work

Signs of Conflicts

Common Conflict Triggers

Different Forms of Conflict

•         Perception conflict

•         Personality conflict

Reflexive Loop

Difference Issues

Beliefs and Attitudes

Interrelationship of Assertive and Cooperative Behaviours

DAY TWO

Managing Differences

• Younger bosses managing older workers
• Benefits of generation gaps
• Break down the stereotypes
• Treat each other as a peer
• How to learn from each other

Resolution of Team Conflicts

• What Compromise is
• What Collaboration is
• Embracing the unfamiliar.