Management Tips

Lessons From Starbucks

For any organization, it’s difficult to soar with the eagles if you are led by a flock of turkeys.

Training pays huge dividends in retaining employees, maintaining connections with current customers, and bringing new customers for the business.

All business is detail. A small detail is sometimes the difference between success and failure.

Important details live in both that which is seen and that which is unseen. But there is really no way to hide poor quality.

A commitment to Surprise and Delight literally transforms the very nature of work.

Since consistency is rare and valued, companies that mater it ultimately thrive.