Managing Workplace Conflicts [2 days]
(2 Days on Demand: Available as In-plant Programme only)
Objectives of the Course
- Understand the nature of workplace conflict
- Diagnose conflict scenarios in the workplace and the techniques for resolving them.
- Proper communication for resolving conflicts
- Dealing with difficult people in the workplace
- Use of leadership skills as a tool for building positive relationships.
Contents
- The Nature of Workplace Conflict
- Customer-led Conflict
- Competitor-led Conflict
- Capital-led Conflict
- Technology-led Conflict
- Government-led Conflict
- Difficult People in the Workplace
- Dealing with Complaints and Grievances
- Conflict Resolution Techniques
- Communications in Conflict Resolution
- Understanding and Getting along with Colleagues
- Leadership as a Tool for Building Relationship
FEE: Negotiable. Call us»
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