Strategic Customer Service Management [3 days]

«Back

CONTENTS

  • Strategic issues in customer service management.
  • Service policy and mission (Case Study).
  • Managers challenge in service strategies.
  • Service strategy and policy formulation.
  • Development of customer value proposition.
  • Internal-External customer concept.
  • The customer service scorecard issues.
  • Service standards and performance indicators.
  • Benchmarking identified competitors.
  • Service process framework.
  • Service Level Agreements.
  • Handling service quality problems.
  • Recruiting right for proper personal attitudes.
  • Process of continuous quality service improvement.

 

FEE: N72500.00
VAT Inclusive

«Back

You can download a complete catalogue of our courses here: (Right Click -> Save As...)

Please note that information on the website may be more up to date than that in the downloaded brochures.

 

Running Courses

Loading...