Spectacular Performance Through Customer Care [3 days]
October 20 - 22, 2010

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This course is designed mainly for people on the frontline and their supervisors. It promotes service stamina – going at it without relenting even when all others seem to be given up on excellent care for customers.


WHAT THE COURSE TEACHES

  • How people make the difference in service
  • The psychology of personal stamina - keeping at it even under odds.
  • Psychological barriers to excellent service.
  • Skills of excellent human relations.
  • Tactics for service excellence.
  • What excellence is and how to retain it as a personal commitment and institutionalized culture.
  • Internal-external customer service concept.

 

FEE: N72500.00
VAT Inclusive

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You can download a complete catalogue of our courses here: (Right Click -> Save As...)

Please note that information on the website may be more up to date than that in the downloaded brochures.

 

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