Front Office and Customer Relations Skills [2 days]
September 16 - 17, 2010

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Contents

• Reception Procedures and Processes.
• Rules of Customer Relations.
• Manners, Cultures and Personal Attitudes
• Body Language: A Vital Skill for Front Officers.
• Building Self Confidence.
• Basic Courtesies and Prosper Social Conducts.
• Corporate Dressing and Grooming.
• Conversations: the Tactful Tips.
• Telephone Handling and Telephone Manners.
• Listening and Questioning Skills.
• Memory Retention and Attentiveness.
• The Psychology of Queuing.
• Managing Visitors Waiting Time.
• Handling Difficult Visitors Successfully.
• Assertiveness Skills.
• Career Enhancement for Front Office Personnel.

FEE: N57500.00
VAT Inclusive