Courses

Here are the subject areas of management that Tom Associates Training is delivering as open subscription and in-plant workshops. Participating in the programmes will assure the participants:

• exposure to the practical experiences of the professionals who lead the courses
• enhanced personal skills
• increased job satisfaction
• a sense of achievement.

Click any of the categories listed below to see the courses we have under them:

• Business Strategy & Management
  • How to Develop a Business Plan and Model
  • Business Review Process
  • Management Retreat
  • How to Set Up a Business Consulting Practice
• Customer Service Development
  • Creating & Managing Service Level Agreements (SLAs)
  • Spectacular Performance Through Customer Care
  • Front Office and Customer Relations Skills
  • Strategic Customer Service Management
  • Customer Acquisition & Retention Skills
• Human Capital Management
  • Basic Human Resources Management
  • Advanced Human Resource Management
  • Interviewing Techniques (For Recruiting and Management Counseling)
  • Managing Workplace Conflicts
  • How to Set Targets & Manage Performance
  • Training Functions Workshop
  • Training Skills For Line Managers
  • Coaching For Performance
• Leadership Development
  • Creativity and Innovation in Business - How Managers Can Challenge Their Mental Models
  • Negotiation Skills For Managers
  • Winning with Intelligent Teams
  • Managing the Dynamics of Human Diversity In Multicultural Workplace
  • Team Leaders Coaching Skills
  • Making Meetings Effective
  • Branch Managers Business Acumen
  • Creative Problem Solving and Decision Making Techniques
  • Peak Performance Leadership Skills
  • Senior Management Development Programme
• Marketing Management
  • How to Find and Win New Business
  • Basic Marketing Programme
  • Relationship Management and Marketing
  • Succeeding As a Product Manager
  • Value-Added Marketing (Advanced Marketing Strategies)
• Selling Skills & Sales Management
  • Fundamental Selling Skills
  • Advanced Selling Skills (For Exceptional Sales Performance)
  • Field Sales Management
  • Selling Like the Professionals
• Supervisory Management
  • Administrative Functions & Office Management
  • Becoming an Effective Supervisor
  • Basic Management Process (Managerial Skills Appreciation)
• Personal Skills Development
  • Professional Presentation Skills
  • Business Report Writing For Managers
  • Management Skills For Secretaries And Personal Assistants
  • A Manager\'s Personal Effectiveness
  • Personal Career Development
  • Managing New Beginnings - Life After Salary Employment
  • Effective Management of Time
  • Putting Emotional Intelligence To Work
• Financial Management
  • Finance & Accounts Knowledge For Non-Accountants
• Production & Quality Management
  • Strategic Warehousing & Stores Management

You can download a complete catalogue of our courses here: (Right Click -> Save As...)

• TomAssociatesBrochure2010.pdf
• TomAssociatesBrochure2010.doc

Please note that information on the website may be more up to date than that in the downloaded brochures.

 

Running Courses

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