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The Departmental Programmes



Business Strategy & Management




Management Strategy Retreat – the 9 Steps Business Review Process Change Management – Leading Change Change Management – Supporting & Sustaining Change Mastering the Performance Management System How to Prepare Business Plans and Business Model Basic Management Process – Young Managers Development Programme



Customer Service




Competencies in Service Strategy Customer Care Essentials Customer Handling Skills for Call Centre Reps Creating and Managing Service Level Agreements Front Office and Customer Relations Skills The Business of Facility Management Services Enterprise Contact Centre Training - -The Call Centre Environment Enterprise Contact Centre Training - Call Handling & Business Etiquettes



Financial Management


Finance for Non-Finance Managers Fixed Assets Management



Human Capital Management




Guide to Setting Up a New HR Department Basic Human Resources Management Advanced Human Resources Management Targets Setting & Performance Appraisal Processes Effective Performance Appraisal Skills Career Development & Succession Planning Training Managers to Train - Classroom Training Delivery Skills Targeted Interviewing Techniques – the Techniques, the Benefits



Leadership Development


Leadership Foundation Course Frontline Leadership - Emerging Leadership Course Situational Leadership Programme Delivering Results through Teams Becoming an Effective Supervisor Branch Management Course



Marketing Management




Marketing Management Appreciation How to Succeed as a Product Manager Key Account Management Aggressive Market Penetration – the Battles for Market Share Relationship Management and Marketing Value-added Marketing



Personal Skills Development


Starting and Running a Consultancy Practice Excellent Report and Proposal Writing Skills A Manager’s Personal Effectiveness Business Presentation Skills for Senior Managers Skillful Business Negotiations Effective Communications at Work Problem Solving and Decision Making Techniques Pre-Retirement Course - Managing a New Beginning Effective Management of Time



Production & Quality Management




Strategic Warehousing and Stores Management Manufacturing Documentation, Compliance and Practice Total Quality Management – Practical Guide to Improving Processes



Selling Skills & Sales Management


Professional Selling Skills Advanced Selling Skills From Selling to Sales Management – A Field Sales Management Course How to Find and Win New Businesses



Administrative Management Skills




Administrative Functions & Office Management Management Skills for Personal Assistants & Senior Secretaries Managerial Skills Appreciation - First Level Manager’s Programme



		Upcoming Trainings

March 6 - 9, 2012	BASIC HUMAN RESOURCES MANAGEMENT
March 7 - 9, 2012	DELIVERING RESULTS THROUGH TEAMS
March 14 - 16, 2012	BUSINESS PRESENTATION & PUBLIC SPEAKING SKILLS
March 15 - 16, 2012	THE NEW CONNECTION MARKETING - SOCIAL MEDIA OPTIMIZATION
March 20 - 23, 2012	ADVANCED SELLING SKILLS
March 21 - 23, 2012	PRINCIPLES AND PRACTICE OF BUSINESS NEGOTIATIONS
March 22 - 23, 2012	MANAGING DISTRIBUTION CHANNELS EFFECTIVELY
March 27 - 30, 2012	BRANCH MANAGEMENT COURSE
April 2 - 5, 2012	ADVANCED HUMAN RESOURCES MANAGEMENT SKILLS
May 2 - 4, 2012	FIXED ASSET MANAGEMENT
April 3 - 5, 2012	FROM SELLING TO SALES MANAGEMENT
April 4 - 5, 2012	A MANAGER�S PERSONAL EFFECTIVENESS
April 10 - 13, 2012	TRAINING MANAGERS TO TRAIN
April 11 - 13, 2012	STRATEGIC WAREHOUSING AND STORES MANAGEMENT

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